Confidentiality & Client Complaints

CONFIDENTIALITY
You have the right to feel confident that your privacy will be respected. If referrals need to be made to another agency your permission will be sought and your wishes respected, your permission can be given verbally or in writing.

You have the right to withdraw consent to the release of information of personal information of personal at any time prior to dispatch.

CLIENT COMPLAINTS
We need to know if you think we are not living up to your expectations or our standards.

We encourage you to contact us if you have any complaints. All enquires will be dealt with in a strict and confidential manner to ensure your privacy is protected.
Please contact your Case Worker/Co-Ordinator on: Ph: (02) 4428 9400
A Complaints form can be collected from Main Reception in The Administration Building.

If you feel your complaint has not been resolved, please contact our CEO Greg Peterson on: Ph: (02) 4428 9400

If you are still unhappy with the way your complaint has been handled, please contact the Aged Care Complaints Investigation Scheme: Ph: 1800 550 552