Confidentiality & Client Complaints

You have the right to feel confident that your privacy will be respected. If referrals need to be made to another agency your permission will be sought and your wishes respected, your permission can be given verbally or in writing.

You have the right to withdraw consent to the release of information of personal information of personal at any time prior to dispatch.

Client Feedback – Compliments and Complaints
We value your feedback and would like to know if you think we are not living up to your expectations or our standards. We would also value any feedback where you feel we may have excelled.

We encourage you to contact us if you have any complaints. All enquires will be dealt with in a strict and confidential manner to ensure your privacy is protected.

Please contact our Community Care Manager on: Ph: 4428 9453. A Complaints form can be collected from Main Reception in The Administration Building or see attached form.

If you feel your complaint has not been resolved, please contact our CEO Darren Copland on: email : or Ph: (02) 4428 9400

If you are still unhappy with the way your complaint has been handled, please contact the Aged Care Quality and Safety Commission Ph: 1800 951 822